At Sweet Encounter Bakery, we take pride in carefully preparing and packaging each order to ensure your desserts arrive fresh and ready to enjoy. Please review our shipping policy below:

Order Processing

• Orders are typically processed within 1-2 business days (Monday–Friday, excluding holidays).
  
  
• You will receive a confirmation email once your order is placed and a tracking number when your order ships.
  
  

Shipping Methods & Rates

• We currently ship nationwide within the United States.
  
  
• All cupcakes in a jar are sealed for freshness and shipped with protective packaging.
  
  
• Shipping rates are calculated at checkout based on your location and chosen delivery speed.
  
  

Delivery Times

• Standard delivery: 2- 4 business days
  
  
• Expedited delivery: 1–2 business days
  Please note: delivery times are estimates and may vary due to carrier delays or weather conditions.
  
  
  

Incorrect Address / Delivery Issues

• Please double-check your shipping address before submitting your order. We are not responsible for delays or losses due to incorrect or incomplete addresses.
  
  

Returns & Refunds

Because our products are perishable, all sales are final. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery at desserts@sweetencounterbakery.com with photos, and we’ll work to make it right.

It’s more than dessert. It’s a Sweet Encounter.